I suspect that I used diplomacy first. I usually do. I've worked with families who had to adovocate for themselves in social service and health systems and I used to always tell them that being nice was best, that you always had time to get angry later if you needed to but that it was never the place to start. So I imagine i started out gentler than I ended up. And I totally hear you. I think our health care systems where I live were better resourced all those years ago but I don't imagine it was ever not stressful or exhausting. Thank you for your work and words.